Domestic questions

What do you look for when determining a quote/costing for a home?

Click on the pricing icon & read the text. The main factor is always the level of dirt OR builders muck to be cleaned.
Also the amount of glass to be cleaned & how long it will take to reach our high standards.

How do you ‘work clean’?

We use a high powered vacuum to suck clean the tracks, drop sheets & towels are always used to protect carpets & furniture, we are happy to sweep decks etc. We usually mop hi rise balconies. All measures are taken to leave your property spotless.

How often should I get my home clean?

Factors apply to this question. Beach front homes or high rise units need a lot of attention. Particularly at the stormy time of the year to remove salt build up.
eg. Full service once a year then 2 or 3 outside glass & high traffic area cleans should do it. Water front homes are similar. As for the many different homes in this region……..you call us and we will be there. A lot of people use us for special occasions, home goes on the market, guests arriving. Clean windows always make a home look fantastic.

What is the procedure when you tackle a home for the first time?

Ideally you want us to get your home as clean as it can be. If needed we clean your frames, tracks, screens, glass, mirrors, pool fence everything….., then regular maintenance cleans often take significantly less time….hence cost less.

Do you clean louvers, balcony/pool fence glass & colonial style glass?

Yes, if its glass we clean it. Louvres and colonial glass takes a significantly more time but always looks amazing when we finish.

Commercial questions

Do you do final/builders cleans?

Yes, we have successfully completed hundreds of final cleans. From hi rise, luxury homes, retail centres, townhouse complexes, schools. See the photos throughout the site, many jobs were builders cleans. Job inspection is usually required before we take on final cleans.

What services do you offer the real estate industry?

Full service. If your selling a home, we will clean it. As you know…clean windows can often increase the perceived value of a home. Move out & bond cleans.

What hi rise work do you do?

We can organise Abseiling. We clean holiday rental buildings, people call us from interstate; we are happy to liaise with the building manager & give the glass, frames, balconies etc the full treatment before arrival. Lots of our regular work comes from some of the high end residential buildings eg: Vogue, Axis, Waterline, Verve, North beach, Sentinel & more.

What shop fronts, surf clubs, car yards etc have you cleaned?

Pacific fair for the last 8 years has been weekly work. We are proud to service 20 plus shops, also we do the common area glass throughout the centre for the airlite group. (the contract cleaners). All Aldi stores on the GC, regular cleaning at Sphere Southport for the Howard group. The Frizelle Group, Samsara, Renault (Cartwright euro). We also work for Somerset College, Varsity College, Bond Uni, Southport Sharks, Southport Yacht Club, Many restaurants, Mrs Flannerys, Crystal Cottage, Metro Markets at Biggera waters, Churches, Schools, Surf Clubs, Realestate offices & many others over the years. If it’s got glass….we will clean it.

Body corp cleans?

Various high rises, many townhouse complexes. Over the years we have worked for most of the body corp management companies.

Do you clean away from the Gold Coast region?

Yes……If you have a regional specialised job we can travel. As long as the costs are covered we are happy to work almost anywhere. We end up in Brisbane often for big jobs.
Industry references upon request

Comprehensive scratched & damaged glass waiver

A major problem in the glass manufacturing, installation & cleaning process is scratched or damaged glass. There are a few reasons for scratched or damaged glass on building sites.

1. During the manufacturing of glass (particularly toughened glass) the "Roller" side of the glass picks up tiny shards of glass from the rollers & bakes it right into the glass. When a window cleaner runs his razor across that face to remove builders mess the blade unavoidably picks up the tiny shards which causes fine scratching. Normally an experienced window cleaner can hear a gritty sound & feel what glass will scratch when he puts razor to glass. We will always test glass before razor bladeing it.

2. Due to environmental issues (sun baking builders mess on, constant dust blown onto the glass & frames) & due to often unavoidable builders mess & avoidable mess due to a tradesman’s laziness leaving render, paint, grout, silicone, tape, concrete splatter etc on glass & frames. Removing this builders mess can be very difficult, sometimes impossible without the use of a Razor blade. Sometimes even our lambs wool soap applicators & industry standard white nylon scourers can finely scratch the glass when there is a combination of the 2 mentioned issues.

WE WILL DO EVERYTHING WE CAN TO AVOIDE SCRATCHING, DAMAGEING OR MARKING GLASS & FRAMES DURING OUR BEST EFFORT TO DELIVER CLEAN GLASS TO YOU………………………HOWEVER
I OR ANY OF MY TEAM WILL NOT BE LIABLE AT ALL FOR THE REPLACEMENT OF GLASS OR FRAMES IF DAMAGED DURING THE CLEANING PROCESS.

Insurance companies now do not cover scratched or damaged glass from the window cleaner’s end. (Other trades have the same clause it seems). Having consulted to some of the insurance companies on this very subject over the years I know they are often reluctant to replace damaged glass. Hence, you need to employ window cleaners who know what they are doing.

Only our top experienced glass cleaners will put an essential razor to glass. We know what we are doing with a blade, we change blades very often, we know in an instant by feel & sound of the razor on glass if the panel will be scratchy or not. We will report any visible scratches or damage to the foreman as soon as we spot the damage. Often, until we actually clean the glass & the sun is directly on it do you see any damage. We will always inform the foreman of any potential scratchy glass issues before we tackle a builders clean.

Ways to avoid potential damage
Use the excellent quality paint on peel off window protection on a building site. It isn’t that expensive; it saves on cleaning costs at the end of the job & virtually eliminates the chance of damaged glass.
(we can sort out this protection for you)

Insist that the trades (particularly renders & painters) take care & properly protect the glass when working around it. Especially, painters who use spray guns. These 2 trades are usually the ones to blame at the end of a job for damaged glass. Due to sheer the fact they don’t really care about the cleaners at the end of the job. Don’t let them touch the glass surface at all. Leave it to pros.

Insist to the glass companies & installers that when installing particularly toughened glass; the embossed sticker in the bottom corner faces outwards. This is usually the side a cleaner can razor blade. Most serious builders muck occurs on the exterior. (Except interior painters with spray guns). Also insist that the glass leaves the factory with a protective coating on it where possible.

Only let professional experienced window cleaners clean the glass. Inexperienced cleaners usually have no idea of the problems with scratchy glass. It seems in years gone by you could razorblade glass. NOT ANY MORE. They often are the ones responsible for scratches due to simply not knowing the pitfalls & characteristics of modern glass manufacturing & cleaning requirements.

The responsibility comes back to the foreman, builder & developer. You MUST do all you can to eliminate tradesmen leaving builders debris on expensive modern glass. (particularly the scratchy side of all toughened glass. Usually sliding, bi-fold door glass or floor to sealing glass.) If you have protection on the glass; let the glass cleaners remove it. Also if protection has been on for a while exposed to the sun it can sometimes be a bit tricky to remove.

By possessing & reading this waiver, you now fully understand the problems glass cleaners face on modern building sites. It is your responsibility to do your best to avoid where possible the situations mentioned above to ensure the best possible clean glass outcome as WE ARE NOT LIABLE AT ALL. We will give our very best effort to avoid damage. We will make a signed, dated & witnessed receipt of the fact we have given you this document.

Additional copies of this important document are available. (on our website www.icanseeclearlynow.com.au) We are happy to send it to a head office or a developer at any stage. If you do not agree or understand with the information on this document please talk directly to me before we begin the job. Once we begin a job for you this wavier applies.

Why did you become a glass cleaner Matthew?

I believe everyone needs to have their glass cleaned professionally. Look at the staggering amount of glass these days. “Someone’s got to clean it……….!”
Who’s got the time or energy to do it properly? It’s a service that people need on a regular basis. Most people say they hate cleaning windows……….I love it!
" I enjoy taking on new challenges (& delivering). Also meeting new people & building business relationships into the future. I love new customers reactions when we can turn filthy glass, tracks, screens & frames into display home perfection with elbow grease, detergent, water & skill in front of their eyes.
I’ve been a suit & tie guy for years, both here & O’seas. I’d rather work outdoors & get the hands dirty. Start early, finish in time to play with my kids in the afternoon.”

I can see clearly now has grown quite rapidly by practising honest work ethics & delivering what we promise. The team are all pros that take pride in their job. Our client base, both domestically & commercially, is very large, mainly grown by word of mouth. This business looks forward to future & and really does value your business & support.

Regards Matthew Brown